FAQ

Orders

How does the “Buy more, save more” discount work?

Add 2 items to your bag and 20% comes off the whole bag. 3 items: 35% off. 4 or more: 50% off. Mix any styles, colours or sizes — two of the same jacket count as 2. The discount is applied automatically at checkout, no code needed.

Can I change or cancel my order?

Email us within 2 hours of ordering and we will do our best. After that the order is already with the warehouse.

Delivery

How much is delivery?

Free on every order, no minimum.

How long does it take?

Orders are dispatched within 1–3 business days. Delivery takes 6–12 business days and you get a tracking link by email.

Returns

What is your returns policy?

30 days from delivery, unworn with tags, no questions asked. See Returns.

Sizing

Do your jackets run true to size?

Regular fit, true to size for a t-shirt underneath. If you plan to layer a thick fleece, take one size up. Every product page has a size chart.